Last updated: Friday, 29th of April 2016

Committed To Customer Service

If you’re not 100% happy with your order, TankSlapper will fix or refund.  If it doesn’t fit or you’re just not happy with it, you can return any new, unused and unaltered item within 30 days of delivery and we’ll issue a full refund to your original payment method.

Refund Policy

Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.

Once your return is received and inspected by TankSlapper, your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.

You are responsible for all shipping costs associated with getting your order back to TankSlapper.

Return Shipping Options

You have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.  All shipments must be made prepaid; packages shipped COD will be rejected. Any Refused, Undelivered, or Abandoned package will be subject to a $10 Service Fee.

Exchanges

Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise.  You are still responsible for return shipping costs on your original order back to us.

Used or Damaged Merchandise

Any merchandise which has been used in any way cannot be returned, this does not include “trying on”.  Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.

Clothing, Footwear and Helmets

Clothing, footwear and helmets must be packed in their original packaging and include all original tags.  Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.  Items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.

Electronics, Hard Parts, Tools

Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.

Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.

Any Tool or Chemical that has been opened or seal broken is non-returnable.  Open box items for which the packaging has been destroyed are not returnable.

Defects

Each manufacturer has its own warranty policy. TankSlapper will assist customers with their warranty; however, TankSlapper does not provide any direct warranty on any item sold.

Order Cancellation / Modifications

Once an order has a status of "Order Processed," it cannot be cancelled or modified, as the order has been processed by our warehouses and is in the queue to be shipped out.

Warranty Returns

Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.  Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

Damaged Goods

Please let us know ASAP if any goods arrive damaged. Please keep all original shipping packaging and take pictures if possible. Damaged goods claims are handled through the shipping carrier. We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

Returns Process

Step 1: You can request a return by calling TankSlapper on 1300225203 or emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Step 2: Once your return has been approved by TankSlapper Customer Service, you will be provided with a return approval code (RAC).

Step 3: You have 30 days from the day the RAC is issued to return your merchandise so ship your item(s) as soon as you can. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition.  Place all merchandise in a shipping box; you may use the original packaging. However, please do not use the manufacturer's product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department. Returns should be shipped to the following address unless otherwise noted on your return approval instructions:

TankSlapper

Attn: Returns (RAC XXXX)
13/19 Enterprise Dr
BUNDOORA VIC
3083

Please retain your return tracking information. TankSlapper is not responsible for packages lost during return shipment. You will receive a confirmation email from TankSlapper when your return is processed which will include the full details of refund credited